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Frequently Asked Questions

  • What is promotional merchandising?
    Promotional merchandising involves creating and distributing branded products or items to promote a company, brand, event, or cause. These items often feature a logo, slogan, or specific message and are typically given away or sold to increase brand awareness and recognition.
  • Why should I consider ordering promotional merchandise?
    Promotional merchandise offers several benefits. It helps increase brand visibility, fosters customer and employee loyalty, and serves as a cost-effective marketing tool. It can also be used to reward employees or volunteers, generate leads, and create a positive impression of your brand.
  • What types of promotional merchandise are available?
    There is a wide range of promotional merchandise available to suit different needs and budgets. Some popular options include apparel (t-shirts, hats), drinkware (mugs, water bottles), writing instruments (pens, pencils), bags (tote bags, backpacks), technology accessories (phone cases, USB drives), and office supplies (notebooks, calendars). Sustainable options are available for almost all products we supply, please ask us if this is a requirement.
  • How do I place an order for promotional merchandise?
    Ordering with us is easy, to place an order, you typically need to follow these steps: - Choose the type of merchandise you want. We can help with this if you are unsure. - Decide on the quantity and specific details like colour, size, and customisation options. - Contact our team to discuss your requirements, budget, and timeline. - Provide your logo, artwork, or branding specifications. - Review and approve a digital or physical sample. - Finalise the order details, including pricing, delivery, and payment terms. - If required, make the necessary payment. - Await production and delivery of the merchandise. We will keep you informed of the orders progress.
  • Can I customise the promotional merchandise with logo variations or a specific design?
    Yes, we offer customisation options to include logos, designs, or specific message on the promotional merchandise. You will typically need to provide your artwork in a specific format, such as vector files, to ensure high-quality printing or embroidery. We have a full creative team to bring your ides to life so please ask for assistance with designs.
  • What are the minimum order quantities for promotional merchandise?
    Minimum order quantities (MOQs) vary depending on the type of merchandise and the supplier. Some items may have lower MOQs, while others require a minimum quantity to be cost-effective. It's best to check with us regarding MOQ requirements.
  • How long does it take to receive the promotional merchandise?
    The production and delivery times can vary depending on the complexity of the order, the quantity, and the delivery destination. It's essential to discuss the timeline with us before placing the order to ensure we can meet your deadline.
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